Speaker Programs
ARE YOU REALLY LISTENING?
In a humorous, interactive presentation, Jill tests the listening ability of the audience and helps them discover the energy, focus, and challenges within each conversation. ...more
In a humorous, interactive presentation, Jill tests the listening ability of the audience and helps them discover the energy, focus, and challenges within each conversation. ...less
CHANGE YOUR LANGUAGE, CHANGE YOUR LIFE
Identify the impact of negativity on the path to success, particularly the challenges of overcoming negative self-talk. Focus is on making the shift from negative to positive language and uplifting ourselves, each other, and our ...more
Identify the impact of negativity on the path to success, particularly the challenges of overcoming negative self-talk. Focus is on making the shift from negative to positive language and uplifting ourselves, each other, and our environment in the process. ...less
CREATING A CUSTOMER SERVICE CULTURE
Based on the research that Jill conducted over a three-year period with service organizations in the U.S., Jill leads the audience through a multi-question quiz to determine your organization's Customer Service Quotient (CSQ) and the ...more
Based on the research that Jill conducted over a three-year period with service organizations in the U.S., Jill leads the audience through a multi-question quiz to determine your organization's Customer Service Quotient (CSQ) and the steps needed to create a customer service culture that ranks among the best in the world. ...less
FROM DREAMS TO REALITY
Identify and celebrate strengths, skills, and gifts from past accomplishments to find courage in your path forward to a better future. ...more
Identify and celebrate strengths, skills, and gifts from past accomplishments to find courage in your path forward to a better future. ...less
LEADERSHIP 101
Jill creates and facilitates leadership development programs throughout the world and coaches top executives in leading their organizations to success. This program reveals Best Practices of these organizations and their leaders. ...more
Jill creates and facilitates leadership development programs throughout the world and coaches top executives in leading their organizations to success. This program reveals Best Practices of these organizations and their leaders. ...less
MAKE ROOM AT THE TOP
Stand up and stand out with a positive, professional impact. Learn simple techniques to speak with confidence, establish credibility, and ensure authentic body/mind/message alignment. ...more
Stand up and stand out with a positive, professional impact. Learn simple techniques to speak with confidence, establish credibility, and ensure authentic body/mind/message alignment. ...less
RELEASE YOUR CREATIVE SPIRIT
With a series of visual riddles and puzzles, the audience engages their creative minds for problem solving. With a beautiful set of photographs from the award-winning National Geographic photographer, Dewitt Jones, Jill identifies simple steps ...more
With a series of visual riddles and puzzles, the audience engages their creative minds for problem solving. With a beautiful set of photographs from the award-winning National Geographic photographer, Dewitt Jones, Jill identifies simple steps for bringing creativity into your everyday practices at work and at home. ...less
SIGNATURE SERVICE
The difference between good and great is often a matter of degree, a very small difference. But it is the difference that most do not think about that takes service to the level of exceptional, ...more
The difference between good and great is often a matter of degree, a very small difference. But it is the difference that most do not think about that takes service to the level of exceptional, stand-out, signature service. With Jill's guidance, you will learn how the smallest change in behavior can reap the biggest rewards in customer satisfaction and customer loyalty. ...less
